Terms and Conditions

In the following Terms and Conditions, “you” and “your” refer to the purchaser/customer while “we”, “us” and “our” refer to 2001 Futon.

No one likes surprises so please read these terms and conditions carefully. Over 25 years in business teaches us an informed consumer is a happy customer. We cherish our customers and strive for complete satisfaction. The following information is intended to provide assurance of generous customer care policies and to limit abuses of our generosity which ultimately increases the cost of your purchase.

30 Day Limited Money Back Guarantee

Cancellations

Cancellation requests received in writing by email within 48 hours of ordering. Only in-stock/regular stock product orders NOT shipped are eligible. If the product has shipped, standard return policy applies. All approved cancelled orders subject to a 5% processing fee. Refunds are applied as a credit to your original payment account. Please call to our customer care department (888-434-2001) if you do not receive confirmation within 24 hours.

Damaged Products

Please contact us immediately if your product is damaged or defective. You must document any visible damages on the Bill of Lading provided by the freight company and notify 2001 Futon of any concealed damage within 48 hours of receiving your order. Damaged Products claims are forwarded to Shipping Company for approval; therefore, Bill of Lading, digital photos, etc. help speed the process.

In most instances, 2001 Futon will ship a replacement part or item at no cost to you. Do not discard any damaged items until your replacement part is received. At our discretion, a return authorization may be issued for return of the damaged item. A refund is not issued due to damage.

Non-Returnable Products

Please confirm item status before ordering. Opened bedding – sheet sets, comforters, mattress protectors, etc., special orders, custom orders, parts and clearance items are ineligible for return. Most queen, single and two-piece futon covers are special order items; therefore, we offer swatch samples to ensure satisfaction. Please do not return items without a return authorization number. Please contact us if you have any questions about the products you are ordering.

Customers’‘‘ Responsibilities

2001 Futon provides shipping information for tracking delivery of your purchase including bill of lading number, contact details and estimated arrival date. Please plan to receive your items as they arrive. All missed shipment costs are paid by the customer. If you have any questions regarding the shipping or arrival times, please do not hesitate to call us or the shipping company. Please make sure all shipping information is accurate, including street address and postal code. If any information in your shipping address is incorrect, a rerouting or reship fee charged by most freight companies may be required from the purchasing customer before delivery. Typically, delivery personnel do not enter the home, garage, basement, etc. If you refuse your order, standard charges outlined in the return policy will be applied. Futon frames are shipped in boxes to ensure safe arrival; therefore, assembly is required.

Warranty

2001 Futon repairs or replaces any product under the terms of the manufactures’‘‘ warranty of each product. Please email a written detailed description of the defect, item name and product number, digital images, etc. In the subject line, include the Order ID number and the words Warranty Claim.

2001 Futon takes responsibility for the repair or replacement of all parts needed to repair any product covered under warranty and reserves the sole right to determine what measures are necessary to make such repair or replacement. You are responsible for the cost of shipping or any other costs involved beyond the cost of the part(s). While every effort is made to provide an exact matched replacement, no guarantee is made to match the finish of the product being repaired or replaced.

Terms and Conditions

2001 Futon reserves the right to modify prices, policies and these terms and conditions at any time and without notice.